Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

Any guest that has frequently missed or rescheduled appointments will be required to provide us with their credit card information for future reservations.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied.

Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Corrective Services

At Helene’s of St. Michael’s, we strive to create the ideal look for each guest and take pride in our work and services. If you are unsatisfied or have any questions or concerns about the services you have received, please notify us within 1 week (7 days) of services. We are committed to your satisfaction, and time is of the essence to correct your color.

Within that 7-day period, services can be corrected with the original stylist free of charge or another stylist per management discretion. We do not issue refunds on services. We require that you return to or call the salon promptly and make every effort to correct the problem to your satisfaction. These adjustments are available to you at no cost within a week (7 days) of your initial service.

Our corrective/redo policy does not cover a change in the style or color originally requested. Helene’s of St. Michael’s will not be liable NOR offer redo services for hair color that has been done outside of our salon.

We appreciate your understanding of this necessary policy and are honored to have you as our guest.

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

Guest Safety and Children:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon.

Cell Phones and Electronic Devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous and Payments:

Helene's of St. Michaels Salon & Spa is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.